Submit a complaint to Customer Service (UK & EEA Customers)

Please provide us with a few details about your complaint and click 'Submit' – we'll get back to you as soon as possible.

Xoom, a PayPal Service Complaint Code of Practice

At Xoom, we aim to provide you with the highest possible standard of Customer Service. If you feel that the level of service you received was unsatisfactory, please let us know so that we'll have the opportunity to set it right.

Click here to view additional information about the complaints process.

How can I make a complaint:

Formal complaints against Xoom, a PayPal Service can be submitted below or via telephone. View UK and European phone numbers

What we'll do and when:

We’ll send you an acknowledgment of the filed complaint within 10 days of receipt. We’ll do our best to provide you with an answer or resolution to your complaint within 15 days for payment-related complaints. In exceptional circumstances, the timeframe may be extended to 35 days to allow for our investigation. If we need to extend this timeframe, we’ll notify you after 15 days and outline the research to date. For all other complaints, we will respond within one month.

By completing this form and providing your signature, you accept the following declaration:

"To the best of my knowledge, the information I have provided below is accurate. I understand that to investigate this complaint, Xoom, a PayPal Service may need to share details and discuss my complaint under the terms of our Privacy Policy."

“Customer Service" is Xoom’s Customer Service which can be accessed online through the webform on this page or the Xoom Help Center at any time, via email at help-eea@xoom.com or by calling the  Customer Service  number located on the Xoom website.

PayPal UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA) as an electronic money institution (firm reference number 994790); in relation to its regulated consumer credit activities (firm reference number 996405); and for the provision of cryptocurrency services (firm reference number 1000741). Some products and services, such as PayPal Working Capital, are not regulated by the FCA and may offer a lower level of protection. Please read product terms for further details. PayPal UK Ltd's company number is 14741686. Its registered office is 5 Fleet Place, London, United Kingdom, EC4M 7RD.

For Xoom users in the EEA: PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organisations that it regulates at https://supervisedentities.apps.cssf.lu/index.html?language=en#Home. PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.