Xoom sends account statements to help our customers stay on top of their transaction activity.

If I had no transaction activity, why am I still getting a statement? 

If you have been active on Xoom in the past 12 months, you will receive a statement by email each month, even if no transactions occurred during the statement period.

What is the importance of sending me an empty statement?

A statement that shows no transactions helps you confirm that there was no unauthorized activity on your account.

Can I unsubscribe or opt out of these emails? 

Unfortunately you can’t unsubscribe from account statement emails. Xoom is required by law to send statements on a regular basis to all Xoom account holders.

Does the CAN-SPAM act allow me to unsubscribe from statements? 

The CAN-SPAM Act requires businesses to provide an unsubscribe link for advertising or promotional emails. Transactional emails, like receipts and account statements, don’t include unsubscribe links because Xoom is required to send them as a federally regulated money transmitter. You can learn more about CAN-SPAM at  ftc.gov. 

Can I close my account and stop receiving these emails?

In order to close your Xoom account and stop receiving these emails, please contact us.

I received a statement but don’t have a Xoom account. 

If you received an account statement, then this email address is associated with an active account at Xoom.

It's possible that you tried to close your account and it wasn’t completely closed, or another user mistakenly signed up with your email address. If you've never signed up for a Xoom account, please email us at reportfraud@xoom.com or call us.

I see an unusual or suspicious transaction on my statement. What should I do? 

Please email us at reportfraud@xoom.com or call us as soon as you see the suspicious activity. Additionally, contact your payment method provider to report the suspicious transactions.

Why are transactions that were cancelled shown on my statement? 

Your statement includes all transactions that were initiated during the statement period, including transfers that were completed, cancelled, or are currently in progress.