Delayed transfer:

 
You can always track your transfer online for its most up-to-date status. On that page, we’ll also let you know if there’s anything you need to do to speed up your transfer.
 
Here are some common delay reasons:

• Internal reviews by us or our payment partners to confirm your identity, your payment methods, or the transfer instructions you provided.
• For some higher-value transfers, we may wait for your payment to arrive from your bank account, which may take 2–3 extra business days.
• Payment partners' days and hours of operation, the difference in time zones, and bank holidays.
• Technical issues.

To avoid delays:

• Enter all information carefully when sending a transfer. Check what you may need to know beforehand.
• Look up and consider the days and hours of operation of the payment partner processing the transfer.
• Check the list of holidays that may apply to the banks you are sending to.
• Learn about sending limits and how to raise them.

 

Canceled transfer:

 
A transfer may be canceled if:

• It would violate our User Agreement or any applicable laws.
• We requested information for internal reviews but didn’t hear back from you.
• Your payment method had insufficient funds to cover the transaction.
• You tried to send funds in a currency not supported by your recipient’s bank account.
• Your recipient would receive more money than allowed, from you or other senders.
• Your account was suspended or terminated.
• The funds were seized to comply with a court order, warrant, or other legal processes.

To avoid cancellations, ensure your email address is correct so you don’t miss our communication. You can also track your transaction online for its most recent status.
.