Sending to Colombia with Bancolombia for the first time?

Beneficiaries who receive deposits to a Bancolombia account must be enrolled in Automatic Deposit (abono automatico). It allows the account to be credited with automated transfers.

Jul 17, 2025
Knowledge

Description

If this is the first time your contact receives money with Bancolombia, they need to activate "Abono automático", using one of the following options:

Online at Sucursal Virtual Personas (e-banking)
By WhatsApp at +57 305 207 3759
By calling the toll-free number 18000 910090
In person at any Bancolombia branch

What happens if my contact doesn’t activate “Abono automático”?

If your contact isn’t enrolled in "Abono automático", Bancolombia will only make the transaction available for pickup in the meantime.

What happens if my contact has multiple bank accounts with Bancolombia?

If your contact has a Bancolombia account with “Abono Automático” enabled, all transactions will be deposited into that specific bank account, even if your contact has multiple accounts with Bancolombia or if cash pickup was selected.

If the account information of your contact doesn’t match with what’s on file, and Bancolombia is unable to complete the deposit, they will make the funds available for pickup instead.

For more information, visit Bancolombia’s website or their FAQ