When you send 1,000 CAD or more in a 24-hour period, we will verify your address and financial account.
We may email you to request documentsWe will try to automatically verify your address and financial account as you go through the process of creating a transaction.
However, if more information is necessary, we will send an email requesting the documents detailed below. We will only request these documents once to upgrade your sending limits.
Please note that both document types are required.
| Document type | Acceptable documents |
|---|
| One proof of ID |
- Passport
- Driver’s license
- Any other government issued ID
|
| One proof of address |
- Utility bills (recommended)
- Mobile or home phone bill
- Internet service bill
- CRA statement
- University financial statement or student record
|
| One proof of financial account |
- Bank statement
- Credit card statement
- Loan account statement
|
The privacy of our customersWe take the privacy of our customers seriously. All documentation we receive will be kept secure and confidential, and used only for verification and compliance purposes.
If you have any questionsFeel free to call us directly if you have questions about higher sending limits at (877) 748-6444.